Luna Casino is an online casino licensed by the UK Gambling Commission and operated by Skill On Net, open to British players since 2016 and built around a space-themed lobby of more than 2,500 games. You can play through native iOS and Android apps or a mobile browser, fund your account from £10 and cash out from £20, with no casino fees on either side. Support runs by email only, which is the weakest link in an otherwise solid package.
This Luna Casino review covers what a UK player should check before signing up: the licence and its regulatory history, safer gambling tools, payment limits and processing times, verification rules, the game library, the app, customer service and what other players say. The details come from hands-on testing and the operator’s published terms, and you should always confirm current information on the casino site before you deposit.
How We Reviewed Luna Casino
We reviewed Luna Casino across six areas: licensing and safety, rewards and their terms, payments, games and usability, customer support, and player reputation. Each area was tested on a real account rather than judged from the homepage, because the details that matter most to UK players usually sit deep in the terms and conditions or only show up when you try to move money.
In practice, that meant checking the licence against the UK Gambling Commission public register, reading the full terms for the loyalty club and the daily rewards, depositing and requesting withdrawals with several methods, browsing the lobby on desktop and on the mobile apps, emailing the support team and reading what other players have reported. You can read more about how our team works on the about us page, and our guide to choosing a casino explains which checks you can repeat yourself in a few minutes.
We do not publish numeric grades in our reviews. Instead, each section below sets out what we found, what works and where the casino falls short, so you can weigh the points that matter to your own style of play.
Is Luna Casino Safe and Licensed?
Yes, Luna Casino holds a UK Gambling Commission licence, account number 39326, which was valid when we checked the public register.
The licence belongs to Skill On Net, which has held it since 2014, two years before the Luna brand launched. Because a licence can be suspended or amended at any time, it is worth repeating that check on the Commission’s website before you register. Our explainer on how casino licensing works shows where to find a register entry and what each part of it means.
The register entry is not spotless. A compliance review covering 2021 and 2022 identified failings in the operator’s safer gambling and anti-money laundering processes, and the case ended with a financial penalty. Regulatory action of this kind does not mean the casino is unsafe today, but it is a fair reason for caution and the main reason we stop short of calling Luna’s trust credentials flawless.
On the positive side, Skill On Net is an established operator with more than five gambling licences across different jurisdictions, and Luna itself has been running for close to a decade. Brands that vanish overnight rarely build that kind of track record, and longevity counts for a lot when you are trusting a site with your money and personal details.
Data Protection and Account Security
Luna Casino protects payments and personal data with modern encryption, using TLS 1.2 together with ECDHE_RSA key exchange and AES_128_GCM ciphers.
That setup is what you would expect from a reputable UK site, and it means card numbers and login details travel over an encrypted connection rather than in plain text.
What is missing is two-factor authentication. Without a second login step, your password is the only barrier between your balance and anyone who gets hold of it, so choose a long, unique password and never reuse one from another service. Adding 2FA would close the most obvious gap in the security setup.
Age Checks and the Gambling Act 2005
Luna Casino is strictly for adults aged 18 and over, and it must confirm your age before you can gamble.
Protecting children from gambling harm was one of the central aims of the Gambling Act 2005. The UK Gambling Commission enforces that aim by requiring every licensed operator to verify a player’s age before any real-money play and to refuse service to anyone under 18.
Safer Gambling Tools at Luna Casino
Luna Casino offers a strong set of safer gambling tools, including deposit limits, wager limits, reality checks and an AI-driven monitor called SafeMate.
The standard limits are set by you from your account and help keep spending and session length under control. SafeMate goes further: it analyses your own playing statistics, gives you a personal risk assessment and lets you create alerts that flag activity which could point to a problem. Few UK casinos put a tool like this directly in front of players, and it is one of the clearest signs that Luna takes player protection seriously, which matters all the more given the regulatory history described above.
Gambling should remain a form of entertainment. Pay attention to how you feel while playing as well as to how much you spend, and take warning signs seriously, such as chasing losses or gradually spending more and more time at the tables or on the reels.
If you need help, free and confidential support is available at any hour. GambleAware runs a 24-hour helpline on 0808 8020 133, and Gamblers Anonymous offers support from people who have been through the same experience. Reaching out early is always easier than waiting until a problem has grown.
Rewards, Tournaments and the Luna VIP Club
Luna Casino rewards regular players through Daily Picks, slot tournaments and a six-tier VIP club, though the wider calendar is thin.
New UK customers can currently claim a 100% match up to £50 plus 50 free spins on Book of Dead from a £10 deposit, with 10x wagering over 30 days, a maximum stake capped at £5 and a 60x rule that applies when spin winnings or the bonus exceed your deposit, so read the full terms first and compare current deals on our casino bonuses page.
Daily Picks is the standout feature for existing customers: each day you can open a reward such as free spins, a bonus or a reload, with the prize linked to your account status. It gives a small reason to log in regularly without forcing you to play.
Slot races run every day, and during testing we joined several of them, with prizes of up to £500 per race. They suit players who already enjoy the featured slots, since entry depends on playing the qualifying games within the race window.
The VIP club has six tiers, and you climb them by collecting Luna Points (LP) from real-money play on eligible games. Earning rates vary by game type; a 50p stake on selected slots, for example, earns one LP. You become a member with your first deposit, so there is no separate application. Club rewards include exclusive bonuses, free spins, tournaments and a dedicated VIP manager, all subject to the club terms.
Beyond those three features, the regular schedule is quiet. Returning customers have little to look forward to outside Daily Picks and the races, and we would like to see Luna add more recurring deals for players who stay with the brand.
Payments at Luna Casino: Deposits and Withdrawals
Luna Casino accepts debit cards, PayPal, Skrill, Neteller, Paysafecard, Apple Pay and bank transfer, and charges no fees on deposits or withdrawals.
For Luna Casino UK customers, every method shares the same £10 minimum deposit and the same £10,000 ceiling per withdrawal, and deposits are credited instantly. The table below sums up the limits we recorded during testing.
| Payment method | Minimum deposit | Maximum withdrawal | Withdrawal pending time | Deposit speed |
|---|---|---|---|---|
| Visa and Mastercard debit cards | £10 | £10,000 | 24–48 hours | Instant |
| PayPal | £10 | £10,000 | 24–48 hours | Instant |
| Skrill and Neteller | £10 | £10,000 | 24–48 hours | Instant |
| Paysafecard | £10 | £10,000 | — | Instant |
| Apple Pay | £10 | £10,000 | 24–48 hours | Instant |
| Bank transfer | £10 | £10,000 | 24–48 hours | Instant |
PayPal and the major e-wallets are welcome additions, and Apple Pay makes deposits from a phone quick and simple. Paysafecard has no withdrawal time listed, so plan to cash out through another method if you top up with vouchers. If you prefer to move money straight from your bank account, our list of bank transfer casinos covers other options.
The one notable gap is Google Pay, which Luna does not support. Players who rely on it can browse our selection of Google Pay casinos instead.
The limits themselves are middle of the road. A £10 minimum deposit and a £20 minimum withdrawal are typical for the UK market, but both could be lower, which matters if you like to play with modest amounts.
Gambling is not a way to earn money. Every casino game carries a house edge, which means most players lose over time, so set a budget and deposit limits before you start and only stake money you are comfortable losing. Looking back over your account history roughly every six months is a simple habit that keeps your spending honest.
How to Make a Luna Casino Withdrawal
A Luna Casino withdrawal takes three steps from your profile and starts at £20, with no fee charged by the casino.
- Open your profile and select Withdraw.
- Enter the amount you want to cash out, which must be at least £20.
- Review the method and the details, then confirm with the Withdraw button.
Each request then sits in a pending stage for 24 to 48 hours before it is processed. A one-day wait is acceptable, but two days is longer than it needs to be, and we would like Luna to tighten its pending window and speed up payouts. If quick access to winnings is a priority, compare our tested fast payout casinos and read the wider guide to deposits and withdrawals.
Verification Documents You May Need
Luna Casino may ask you to verify your identity and address, either straight after registration or at a later point.
Documents are uploaded directly through your profile, and the casino accepts the following:
- Proof of identity: a passport, a national identity card or a driving licence.
- Proof of address: a utility bill or a bank statement.
If checks are required when you open your account, processing can take up to 24 hours, so it pays to upload clear copies early rather than waiting until you want to cash out. Our guide to account verification and KYC explains why UK casinos ask for these documents and how to get them approved first time.
Inactive Account Fee
Luna Casino charges a £5 monthly fee on accounts that have been inactive for 12 months, deducted from the remaining balance.
The casino says it will try to contact you 30 days before the fee starts and will attempt to return whatever balance is left, but the charge can still eat into money you meant to withdraw. This is the least player-friendly clause we found in the terms, and it is easy to avoid: withdraw your balance if you plan to take a long break from playing.
Luna Casino Games: 2,500+ Titles to Explore
Luna Casino offers more than 2,500 games, covering slots, live dealer tables, game shows, bingo, Slingo, plinko, jackpots, keno, lotto and RNG table games.
That makes it a mid-sized library by UK standards, large enough to keep most players busy without padding the lobby with forgettable filler. We did not find any exclusive games during testing, so every title here can also be played at other UK sites. Fans of number games can head to bingo, while our casino games hub explains how each category works.
Every casino game is a game of chance, and the house edge means winning is never guaranteed. Stick to sites licensed by the UK Gambling Commission, where games are independently tested for fair results, and check the rules and the RTP of each title before you play.
Slots at Luna Casino
The slot lobby at Luna Casino feels curated, with recognisable releases from leading studios rather than a pile of obscure games.
A handy “more info” button on each slot opens a panel showing its betting range, paylines, maximum win, special features, player ratings and the biggest payout recorded so far. That level of detail is rare, and it is genuinely useful for choosing a game before you spend anything.
Navigation is the weak spot. Genre coverage and quality are high, yet the lobby layout needs a rethink and the filters are too basic, so finding a particular type of game takes more clicks than it should. If you want to compare how slots differ in their returns, our page on best payout slots is a good place to start.
Live Dealer Tables
Luna Casino runs hundreds of live dealer games, with the same quick-access info panel you get on the slots.
The mix is well balanced across baccarat, blackjack, roulette and a range of other card and dice games, and a few online poker variants are available as well. Craps is the obvious absentee, so dice fans will need to look elsewhere for that particular game.
Live Game Shows
Live game shows at Luna Casino come from Evolution, Playtech and Pragmatic Play, three of the best-known studios in the format.
Highlights include Monopoly Big Baller, Adventures Beyond Wonderland and Crazy Time, all presenter-led shows that suit players looking for something lighter and more social than a standard table game.
Game Providers and Fairness Testing
Luna Casino’s main game providers are NetEnt, Pragmatic Play, Hacksaw Gaming, Play’n GO and Blueprint Gaming, a line-up that ensures quality and variety.
Third-party games are checked for fairness by the independent testing lab iTech Labs, and the site carries iTech Labs certification. You can learn more about these studios and their best-known releases on our game providers page.
Luna Casino App and Mobile Site
Luna Casino has native iOS and Android apps in the official app stores, plus a mobile site that runs in your phone’s browser.
In testing, the Luna Casino app was the better choice: it felt more polished than the browser version and loaded games noticeably faster. Mobile play is covered from every angle, so you can register, deposit, play and request a withdrawal without ever touching a desktop computer.
The layout is the drawback across both the apps and the desktop site. Responsible gambling tools, licence details and other key information sit far down the page, which means a lot of scrolling to reach them. A tidier structure and better game filters would make the whole experience smoother. For other options built with phones in mind, see our round-up of mobile app casinos.
Luna Casino Customer Support
Luna Casino provides customer support by email only, and our test messages were answered within 24 hours.
The lack of live chat surprised us. Emails sent to support@lunacasino.com produced helpful replies within a day, which is fine for simple questions but can feel slow for complex queries or anything time-sensitive. Support is offered in English only.
The Contact Us link is easy to find, but self-service help is limited. The help centre holds only a small number of FAQs, and some basic topics, such as minimum deposit and withdrawal amounts, are missing altogether. We also found no social media presence that could act as a backup channel.
Opening an account is straightforward, although document checks triggered at sign-up can take up to 24 hours to clear. Adding live chat and building out the help centre would fix the weakest part of the Luna Casino experience. If something does go wrong, our guide to complaints and disputes explains how to escalate an issue with a UK operator.
Luna Casino Reputation and Player Feedback
Luna Casino has surprisingly few public player reviews for a brand active since 2016, and the feedback that exists leans negative.
On the positive side, players praise the slot selection, the live dealer games and the strength of the site’s security. The more numerous complaints centre on deposits that did not appear in accounts and on games that lagged during play.
With so few testimonials available, we could not draw firm conclusions from player sentiment alone, so this review leans on our own testing. If you do sign up, keep a record of every deposit and take screenshots of any errors, which makes it far easier to resolve a problem quickly with the support team.
Luna Casino Sister Sites and Alternatives
Luna Casino’s sister sites are the other Skill On Net brands on UKGC account 39326, including LuckyNiki, LuckyVegas, Swift Casino and Genting Casino.
Beyond the UK, the operator, Skill On Net, holds more than five gambling licences around the world. Mega Riches and MrRun are two other alternatives worth comparing if Luna Casino does not tick every box for you.
When you compare, focus on the areas where Luna is weakest. Look for a casino with live chat, quicker withdrawals, Google Pay support and a fuller schedule of regular extras for existing customers. Our overview of the best payout casinos is a useful shortlist if returns and cash-out speed matter most to you.
Pros and Cons of Luna Casino
Luna Casino’s main strengths are security, game quality and fee-free payments, while its weaknesses are email-only support and a thin rewards calendar.
What we liked:
- More than 2,500 games from leading studios
- Native iOS and Android apps
- SafeMate and a full set of safer gambling tools
- No casino fees on deposits or withdrawals
- PayPal, e-wallets and Apple Pay accepted
- Daily Picks, daily slot races and a six-tier VIP club
- Games certified by iTech Labs
What could be better:
- No live chat, with email as the only contact option
- Few regular extras for existing customers
- £5 monthly fee after 12 months of inactivity
- Withdrawals pending for up to 48 hours
- No two-factor authentication
- A past financial penalty from the UK regulator
Our Verdict: Is Luna Casino Worth Joining?
Luna Casino is worth joining if you want a secure, UKGC-licensed casino with a mid-sized lobby, regular slot tournaments and fee-free payments.
Its strengths are easy to spot: a well-chosen game library, polished mobile apps, an unusually thoughtful safer gambling toolkit and straightforward payments that include PayPal and Apple Pay. The weaknesses are just as clear. Email-only support with no live chat is a real drawback, the regular reward schedule needs more variety, the inactivity fee is harsh and the pending period on withdrawals could be shorter.
Overall, Luna Casino is a mixed but solid choice: excellent for players who value safety and a curated lobby, less convincing for anyone who expects instant help or a busy calendar of extras. Weigh those trade-offs against your own priorities, set your limits before you deposit and, if you want a refresher on the basics first, start with our beginner’s guide.
Frequently asked questions
Is Luna Casino safe to play at?
Yes, Luna Casino holds a UK Gambling Commission licence under account 39326, encrypts traffic with TLS 1.2 and offers deposit limits, wager limits, reality checks and the SafeMate risk tool. The main gaps are the lack of two-factor authentication and a past financial penalty from the regulator, so check the public register yourself before you deposit.
Does Luna Casino have an app?
Yes, Luna Casino offers native apps for iOS and Android, available from the official app stores, plus a mobile site that runs in your phone’s browser. In testing, the apps felt more polished and loaded games faster than the browser version, although responsible gambling and licence details still sit far down the page and need some scrolling to reach.
How long do Luna Casino withdrawals take?
Luna Casino withdrawals sit in a pending stage for 24 to 48 hours before they are processed, whether you use a debit card, PayPal, Skrill, Neteller, Apple Pay or bank transfer. The minimum withdrawal is £20, the casino charges no fees and the maximum per request is £10,000. Paysafecard has no withdrawal time listed, so use another method to cash out.
What is the minimum deposit at Luna Casino?
The minimum deposit at Luna Casino is £10 with every listed method, including debit cards, PayPal, Skrill, Neteller, Paysafecard, Apple Pay and bank transfer. Deposits arrive instantly and carry no casino fees. Withdrawals start at £20, which is typical for UK casinos, so keep that threshold in mind before you decide how much to put into your account.
Does Luna Casino have live chat?
No, Luna Casino does not offer live chat, so the only direct contact channel is email at support@lunacasino.com. Replies arrived within 24 hours during testing, which works for routine questions but can feel slow for urgent or complex issues. Support is available in English only, and the help centre covers just a handful of common topics.
Does Luna Casino charge an inactivity fee?
Yes, Luna Casino deducts a £5 monthly fee from the remaining balance once an account has stayed inactive for 12 months. The casino says it will try to contact you 30 days before the fee starts and will attempt to return any leftover funds. Withdrawing your balance before a long break is the simplest way to avoid the charge.
Who owns Luna Casino?
Skill On Net owns and operates Luna Casino, which has served UK players since 2016. The operator has held its UK Gambling Commission licence since 2014 and holds more than five gambling licences worldwide. Its UK record includes a financial penalty linked to safer gambling and anti-money laundering failings identified in a review covering 2021 and 2022.